Telefonika is an electronics company based in Ghana that provides its customers with mobile phones, electronics, gadgets and accessories.
The company provides electronic products and services across its 13 shops in Ghana. Telefonika aims to offer its customers top-notch items and the latest devices.
We sat down with Esinam Adablah, the Human Resources Manager at Telefonika, to hear their story. According to her, traditional payment methods were costly, with multiple entry points creating discrepancies in customer data and hampering customer service as visibility into payment status needed improvement.
Esinam commented that Telefonika had to find a payment platform which was secure and dependable to safeguard customer data and solidify payments. In addition, they looked for a system which could expedite the process while offering a great customer experience while simultaneously lowering costs.
Enter Tingg!
Telefonika invested in our Tingg Instore payment solutions to guarantee customers a smooth payment experience. This innovative platform makes payments quickly and securely without manual data entry or paperwork. Customers also enjoyed the bonus of convenient payment options such as contactless and mobile payments. Esinam noted that Tingg has significantly reduced operational costs for Telefonika due to streamlined payment processes, fewer errors, and real-time visibility into payment status.
Through Tingg’s secure payment infrastructure, Telefonika can safeguard customer data and improve customer experience. Furthermore, our In-store payment tools make processing payments faster and more effective.
