fbpx

Tingg Business Series; Zen Petroleum Story

Share This Post

Zen is Ghana’s premier oil marketing company, which procures and sells petroleum products to bulk customers and the general public through 41  retail stations. The company’s  operations spanned the whole of Ghana, resulting in positive growth. Unfortunately, issues arose surrounding cash management and customer experience due to the large volumes of money changing hands daily.

We sought Raphael Anyam, the sales and network optimisation lead at Zen Petroleum, to comprehensively understand the company. He divulged that Zen was searching for a payment aggregator to help solve their lack of cash management across their 41 stations. Additionally, they were looking for a platform to offer their customers secure, hassle-free payment choices.

Anyam stated that the company faced a substantial test regarding keeping track of customer payments. Besides that, A manual updating of payment records took time and effort, leading to miscalculations and disbursement mistakes.

Enter Tingg!

Zen Petroleum implemented Our Tingg Instore solutions to help them better serve their customers and boost customer satisfaction. Tingg made it easier for station staff to manage customer queues, provide more accurate and real-time information about products and pricing, and accept payment across all stations. By leveraging Tingg instore solutions, Zen Petroleum has improved its customer service and created a better customer experience. This enhanced customer experience has resulted in high customer satisfaction and loyalty to the retail chain.

Would you like to simplify your business payment solutions? Get started NOW!

Subscribe To Our Newsletter

Get updates and learn from the best

Leave a Reply

More To Explore

Accept payments

Ways to Digitise Your Business Payments

Have you digitised your business payments? Traditional payments such as cash and cardshave continuously lost popularity in the internet era. As a business owner, you

Accept payments

Reasons Your Business Needs a Digital Wallet

Has your business embraced digital wallet payments? They are an innovative payment solution that allows your clients to make payments from their devices or take

Do You Want To Grow Your Business?

drop us a line and keep in touch